RMA EXCLUSIVE CLIENT SERVICE
Property Management
Director of Security Service
ABOUT THE SERVICE
R. Michael Associates provides trusted inspection, reporting, and strategic security management solutions through our Property Verification Services Division — now enhanced by our exclusive PriorityONE© Program.
Property Verification Services
We deliver reliable on-site inspections and detailed reporting for banks, mortgage servicers, and real-estate partners. Our verification specialists document property conditions, occupancy status, and compliance issues with accuracy and professionalism. From vacant property checks to photographic documentation and hazard reporting, RMA ensures that every asset remains secure, protected, and properly maintained.
PriorityONE© – “Director of Security in a Box”
PriorityONE© is RMA’s exclusive and limited program designed for Management Companies, HOAs, Educational & Non-Profit Organizations, and Retail Establishments.
It provides clients with an affordable, cost-saving alternative to hiring a full-time Director of Security — without sacrificing efficiency, accountability, or results.
Through PriorityONE©, RMA takes on the full responsibility of planning, organizing, directing, and managing overall security operations for our clients.
We implement strategic, compliant, and scalable security solutions that safeguard people, property, and assets — all while maintaining alignment with local, county, state, and federal requirements.
RMA’s PriorityONE© delivers its services with professionalism, diligence, and personal care, ensuring every client receives a security management experience that is both hands-on and highly effective.
PriorityONE© services include:
Comprehensive security planning and policy development
Site inspections and compliance audits
Vendor coordination and oversight
Emergency preparedness and response guidance
Training and safety consultation for staff or residents
Regular reporting and performance reviews
Director of Security
RMA provides regularly scheduled and unannounced visits / assessments. The goal is to monitor, prevent, identify, and immediately address any safety or security risks, as well as associate performance issues, that may pose a substantial risk to the business, its members, customer base, and assets.
CONSULTING SERVICES – RMA’s consulting services are essential for safety and security incident prevention and risk mitigation. Our team evaluates potential risks and provides recommendations to improve the overall safety and security of our clients sites, while protecting assets. We assess policy and procedure and develop a strategy that incorporates threat assessment, emergency management, environmental design, and asset inventory to reduce the chances for safety, security and critical incidents.
SAFETY & SECURITY AUDITS – RMA provides regularly scheduled audits, as well as unannounced visits and assessments. The goal is to monitor, prevent, identify, and immediately address any safety or security risks, as well as associate performance issues, that may pose a substantial risk to the business, its members, customer base, and assets.
RMA provides full reporting services which includes: weekly blotters, monthly executive summaries, site and safety inspection reports, personal accident / injury reports, and action plans. We also train staff how to effectively investigate, record and report incidents.
RMA provides our clients with a direct line of communication to our team. We are available 24/7 to address our clients specific needs.
RMA provides a “customer engagement” audit that’s responsible for determining the quality of service and products provided by the client’s associates. Our team poses as ordinary customers and documents our experiences and the level of customer service we received. In addition, we submit detailed reports on our findings in a timely manner.
RMA provides a host of training options for our clients. This includes onboarding and in-service training, monthly meetings, online training, and more.
RMA puts in place an action plan and strategy that effectively manages, reduces and responds to any incident or emergency.